West Ham United

2018/19 Season Tickets
Frequently Asked Questions

Show/hide all

When is the deadline for renewing Season Tickets for 2018/19?

All Season Ticket renewals must be processed by 5pm on Friday 1 June 2018 to guarantee your seat for 2018/19.

What are the prices for renewal for 2018/19?

Season Ticket renewal prices have been frozen for 1966 Seats, Band 1, Band 2, Band 3 and Band 4. Band 5 Season Tickets have a price freeze option on a two-year term (Two payments of £289 for 2018/19 and 2019/20). The rate for any Adult Band 5 Season Ticket Holders wishing to renew for just one season is £320. All Season Tickets are subject to a £2 Booking Fee.

What payment methods are taken?

Season Tickets can be renewed using Debit or Credit Card (including Amex), Cash, Club Cash or four or ten-month payment plans*.

How and when can I pay?

You can pay online via eTicketing (eticketing.co.uk/whufc) 24 hours a day. Alternatively, you can renew by telephone on 0333 030 1966 or visit the London Stadium Ticket Office in person between 9am-5pm Monday to Saturday. The Call Centre will also be open until 7pm on Thursdays throughout May 2018 and will also be open 9am-5pm on Bank Holiday Monday 28 May.

Can I split payments between different methods?

Payments can be split between Club Cash and Debit or Credit Card (including Amex). Prior to Monday 7 May, to split payments, please call us on 0333 030 1966. From 11am on Monday 7 May, you will be able to split the payment online via eTicketing.

What payment plan* options are available?

You can apply to pay by monthly instalments via our partner V12 Season Ticket Finance*, with the following options available:

  • Ten-month plan – This plan offers a low 6% arrangement fee that will be added to the first instalment.
  • Four-month plan – Season ticket renewal price will be divided into four equal payments, with a £30 arrangement fee added to the first instalment. The first instalment will be due on each option 30 days after acceptance.

To pay using a monthly payment plan, simply select Pay By Instalments at checkout stage when renewing online at eticketing.co.uk/WHUFC

Applications can also be made in person or over the phone. Please have details for Employment and Home addresses covering the last six years and current bank details for a credit check. The deadline to apply for a payment plan online is Friday 4 May.

What is Club Cash?

Club Cash can be generated by the listing and subsequent selling of your Season Ticket seat on our Ticket Exchange system for matches you cannot attend, subject to the match being sold out and Ticket Exchange being activated. The seat must sell for you to receive Club Cash. Club Cash balances can be used fully or partly against Season Ticket renewals or on additional Home match tickets, upgrades and on retail items instore and online.

When will my Club Cash expire?

Balances expire on 31 May of each year following that season, beginning on 31 May 2018.

What happens if I sell my seat from the Ticket Exchange and earn Club Cash after I renew?

Any Club Cash balances accrued via tickets being sold on the Ticket Exchange after renewal but before 31 May will have these transactions reinstated to your Club Cash balances over the summer prior to the first match of the 2018/19 season. (e.g. If you renew your Season Ticket on 21 April using an £80 Club Cash balance. Following this, at the beginning of May, you then list and sell your seat for a Home match on the Ticket Exchange for £30. This Club Cash should expire on 31 May, however, due to having already renewed your Season Ticket, this £30 will be reinstated to your account before the start of the 2018/19 season).

What is the Home Cup Scheme?

By joining the Home Cup Scheme, you will automatically be allocated your Season Ticket seat for all Home cup games, subject to seat availability. You can join at any time via the 'My Account' section on the eTicketing page, or by calling the Club by telephone. Some Season Ticket Holders may be requested to move to alternate seats if the visiting club take up their full cup ticket allocation. For every home cup game purchase, you will also earn a Priority Point. Your seat for home cup matches will be allocated and payment made prior to the match going on sale to Season Ticket Holders. Please ensure that the card details you supply are correct and you have sufficient funds to process each cup ticket. An incentive and prize will be awarded to Home Cup Scheme members at the time of each cup fixture.

How can Away Season Ticket Holders renew for 2018/19?

Supporters currently on the Away Season Ticket Scheme have the first option to remain on this for the 2018/19 season subject to the renewal of their Home Season Ticket and contacting the Club to confirm the wish to remain an Away Season Ticket Holder by Friday 1 June 2018. For those wanting to join the Away Scheme for the 2018/19 season, a reserve list shall be set up to join, based on date of Home Season Ticket renewal. Upon renewal, you should contact the Club and request to join. Those who are successful will be contacted in June. Those not successful at this point shall remain on the reserve list for the season and will replace any Season Ticket Holders who drop out the Away Season Ticket scheme. Positions will be limited and can be closed at any point by the Club due to volume and availability. The Away Season Ticket Scheme will then be reviewed ahead of the 2019/20 season.

How will seat relocation requests be handled for 2018/19?

Relocations will be based on time of renewal, subject to availability, and commence from Monday 4 June. You must have renewed your Season Ticket to apply for relocation. Windows will be set by the club, giving the supporter a period during which they can call the Ticket Office to relocate. These shall be communicated on the website and by email. Due to the large volume of people who relocated in summer 2017, it is anticipated that there will be extremely limited availability in popular areas, including the Lower Tier. Any change of Band and resulting price increase brought about by relocation will be required to be paid by Debit or Credit Card (including Amex) or Cash at the time of relocation.

Can I go up/down a price Band at the time of relocation?

Subject to availability you can look at alternate price Bands. Any extra payments will be required at the time of moving seats. Any change of Band and resulting price increase brought about by relocation will be required to be paid by Debit or Credit Card (including Amex) or Cash.

What if I don’t renew for 2018/19?

The deadline for renewal is 5pm on Friday 1 June. Unsold Season Ticket Holder seats will immediately be available in the relocation stage and, following this, be made available to those on the Waiting List.

Can I buy additional Season Ticket seats for 2018/19?

If you wish to buy additional Season Ticket seats for 2018/19, please join the Waiting List under the name of the potential new Season Ticket Holder.

Which matches are included in the Season Ticket?

All Home league matches, plus first option on Home cup tickets. You also have access to many exclusive benefits which can be viewed here.

Do the Club require proof of age for Concession Season Tickets?

Subject to the Club’s Terms and Conditions, the Club reserves the right to investigate and request proof of eligibility at their discretion.

How do I access London Stadium next season?

For the 2018/19 season, if you are renewing the same seat, your current Season Card will be reactivated. PLEASE DO NOT THROW YOUR CARD AWAY. New or replacement Season Cards are subject to a £10 administration fee. If you chose to relocate to new seats, a new Season Card will be sent prior to the start of the 2018/19 season.

Will I have the same Season Card as the 2017/18 season?

YES. So please keep your current Season Card.

Can the name be changed on the Season Ticket?

Name change requests are at the discretion of the Club and should be put in writing to the Club by emailing ticketoffice@westhamunited.co.uk. Seats cannot be downgraded. All successful name changes are subject to a £10 administration fee.

Who qualifies for a Concession Season Tickets?

Age-related concessions are available for Over-65s, Under-21s and Under-16s. To qualify, you must meet the following criteria:

  • Over-65s – Date of birth on or before 1 August 1953
  • Under-21s – Date of birth on or after 1 September 1997
  • Under-16s – Date of birth on or after 1 September 2002

Accessibility concessions are available if you are able to provide one of the following: Disability Living Allowance – Higher Rate Mobility or Care Personal Independence Payment (PIP) – Enhanced Rate Mobility or Daily Living, CVI/BD8

What are the details regarding the Band 5 two-year term option?

The Band 5 two-year term offer is available until 5pm on Friday 27 April. The Band 5 two-year term option will ensure that your seat is purchased at a fixed price for the 2018/19 and 2019/20 seasons, meaning nothing will be required to be paid for at the renewal stage in summer 2019. On purchasing these seats, you will not qualify for a seat relocation for the 2018/19 season. Details regarding renewal and potential relocation for the 2020/21 season will be shared when full details for that season are announced.

How do I take the Band 5 option on just a one-year term?

Season Ticket Holders currently in Band 5 do have the option of renewing for a one-year term, with a small price increase to £320 for Adults and £160 for Over-65s and Under-21s. To renew on a one-year term, please call the Ticket Office on 0333 030 1966.

*West Ham United Football Club Limited is registered in England and Wales 00066516. Registered office: London Stadium, Queen Elizabeth Olympic Park, London, E20 2ST. West Ham United Football Club Limited acts as a credit broker and only offers credit products from Secure Trust Bank PLC trading as V12 Retail Finance. West Ham United Football Club Limited is authorised and regulated by the Financial Conduct Authority. Our registration number is 728632. Credit provided subject to age and status.

West Ham United
West Ham United
West Ham United